Wayside House
Call us now: 800-655-0817

Once you are admitted …

Due to the Health Insurance Portability and Accountability Act (HIPAA) all patient information, including presence in treatment, is protected. Please be advised that each client has the right to limit any person from obtaining information regarding their care. Wayside House cannot confirm nor deny the presence of any client in any level of treatment without expressed, written permission from the client. This consent can be initiated, changed or revoked at any time during a client’s treatment. Wayside House will make every effort to include appropriate family members in a client’s care. However, each client has the authority to limit or stop Wayside House from communicating with another party regarding their treatment.  Please be aware that a completed consent to release information does not automatically guarantee the release or obtainment of information.

Mail: Clients may receive mail at any time. Mail will be checked and given to clients at the discretion of the clinical staff.

Phone Calls: A phone is available to clients after their first 14 days of treatment to make approved phone calls. Clients may sign up to use the phone 3x a week for 10 minute calls. You may not call into Wayside to speak to clients.

 Drop Off Times: You may drop off items (for your loved one only) at the following times:

  • Saturday: 1:00 – 3:00 PM
  • Sunday: 6:30 PM – 7:30 PM
  • Wednesday 4:00 – 7:00 PM

Items are given to a staff member at the entrance and no visiting with the client will occur.

Money: Clients are allowed to have up to $200 held for them by the Wayside House staff. Clients are given a limited amount of their money per week to purchase snacks and coffee at outside meetings. Clients are also allowed to use their money for supervised, weekly trips to Walgreens to purchase toiletries and other approved items.

Visitation: Clients may have visitors once approved by their therapist. The client will reach out to you before visitation weekend to let you know you have been approved. Please see attached Visitor Guidelines for additional information.

Disclaimer: The following are general policies for clients in treatment at Wayside House. Because treatment is individualized, the following rules may apply differently. Please be assured that changes to the policies are made in the best interest of the client and their treatment.